FAQ

Where do you post to?

We can deliver pots, candles and ornaments all over Australia. For the other countries, we can only post candles and ornaments with a postage from $25 AUD to $45 AUD. Please email dorisinspiration@gmail.com for orders out of Australia.

How do you pack fragile pots for post?

The fragile pots will be packed with both paper and bubble wrap to keep them safe for post, as well as fragile labels on the boxes.

What should I do if I receive broken product?

You are welcome to contact us for making a claim if the products are broken when you receive them. We can either put your refund to your next order as a sort of coupon or make a refund to your bank account immediately.

I want to pick up my order

You are welcome to collect your orders; in fact we encourage it if you are a local. Due to site access restrictions, our local pick-ups are restricted to certain times. Please message 0401020703 or email dorisinspiration@gmail.com to confirm a time for pick-ups, and bring your order confirmation email if it is applicable.